Question 1

How soon can you come out?

Accepted Answer

Most estimates are booked within 48 hours. Emergency calls (active chimney fires, smoke backing into the home, water pouring through the firebox) get same-day or next-morning service depending on crew location.

Question 2

What areas do you serve?

Accepted Answer

All of Nassau County and Suffolk County — 24+ towns from Glen Cove to Port Jefferson. If you're inside the Long Island expressway corridor, we cover you. Queens and Brooklyn are case-by-case; call us.

Question 3

Do you answer the phone on weekends?

Accepted Answer

Saturday 8 AM to 3 PM, yes. Sundays we return Monday morning. Active chimney fires should always go through 911 first — then us.

Question 4

Is the estimate really free?

Accepted Answer

Yes. On-site inspection, camera footage, written quote — no cost, no obligation. We'll tell you if your chimney doesn't need the work.

Question 5

Do you give quotes over the phone?

Accepted Answer

For standard sweeps, yes — we can quote a range. For repairs, relining, or tuckpointing, no. Prices depend on chimney height, condition, and access. A phone quote for masonry work is a guess, and we don't guess.

Question 6

Do you offer financing?

Accepted Answer

Yes. For jobs over $1,500 we offer 0% APR for 12 months through a third-party financing partner. Ask us on your estimate.

Question 7

What's a typical Long Island chimney sweep cost?

Accepted Answer

Standard wood-burning fireplace sweep runs $249 to $395 depending on condition and accessibility. Oil-burning and heavy creosote jobs are higher. See our full pricing guide for ranges with assumptions and sources.

Question 8

How often should I have my chimney inspected?

Accepted Answer

Annually — every fall before burn season. This is NFPA 211 standard and your insurance likely requires it. Even if you don't use the fireplace every year, an annual sweep prevents animal nests, water damage, and creosote buildup.

Question 9

What's the difference between Level I, II, and III inspections?

Accepted Answer

Level I is the standard annual check — visible flue, accessible portions. Level II is required before property sale, after a chimney fire, or if you change fuel type; includes a camera scan. Level III is invasive — only needed if we find something serious in Level II. We do all three.

Question 10

Is creosote really dangerous?

Accepted Answer

Yes. Stage 2 and 3 creosote ignites at around 2000°F and can send a flame 20 feet above the chimney top. Long Island has 30-40 residential chimney fires per year; most are preventable with annual sweeps.

Question 11

Do you do gas fireplaces?

Accepted Answer

Yes — inspection and cleaning. We don't install gas fireplaces themselves (that's a plumber's scope on Long Island), but we inspect the flue, venting, and termination cap annually as part of safety compliance.

Question 12

Do you install wood stoves?

Accepted Answer

No. We clean them and inspect the pipe, but wood stove installation requires specific appliance manuals and we stay in our lane. We can recommend a good installer.

Question 13

Do you repair damage from storms?

Accepted Answer

Yes — fallen caps, cracked crowns, wind-damaged crown mortar, flashing blown off. We can also generate an insurance-ready damage report with photos for your claim.

Question 14

Do you do dryer vents?

Accepted Answer

Yes — we clean dryer vents (different from chimney flues, same crew). Recommended every 1-2 years. Clogged dryer vents are a leading cause of laundry room fires.

Question 15

What's your warranty?

Accepted Answer

Standard sweeps: satisfaction guarantee, 30 days. Chimney caps: lifetime parts (stainless). Crown rebuilds: 10 years. Flue liner installation: lifetime parts (stainless), 5 years labor. Tuckpointing: 5 years. All in writing.

Question 16

Are you licensed and insured?

Accepted Answer

Yes. NY Home Improvement Contractor license, Nassau County Consumer Affairs license, Suffolk County Home Improvement license, $2M general liability, full workers comp. Certificates available on request or before we start work.

Long Island Chimney Questions, Answered.

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